The Legal Part
Ms Clare Louise
13 Silver Street
Great Barford
Bedfordshire
MK44 3HU
Mobile number – 07899747953
Services Disclaimer & Waiver
All services and communication, email or otherwise, delivered by Clare Louise (your “Coach”), as well as information set forth on this website (clare-louise.com) are meant to help you identify the areas in your life and thinking that may be standing in your way. However, coaching is not professional medical or mental health care. If you feel psychologically stressed to the point that it is interfering with your ability to function, please have the courage to seek the help you need in the form of a professional counselor or with your GP. Coaching may enhance your therapy, but the work of coaching is meant to be done when major emotional and psychological wounds are already healing or healed. Clare Louise does not represent, warrant or guarantee that the User will achieve any particular results as a result of purchasing, trialling and using Clare Louise products/services/information. User acknowledges that the success depends on User’s skills, effort and commitment. The primary efforts are directed to helping others discover, acquire and activate their own abilities to heal themselves.
In that spirit, by purchasing coaching services from your Coach, you confirm that you have read and agree to each statement and that you wish to proceed:
- I understand that the coaching services I will be receiving from my Coach are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. I also understand that my Coach is not acting as a mental health counselor or a medical professional.
- I understand that coaching is, at present, an unregulated industry but my Coach has undergone extensive training with Cti Co-active Coaching Training at intermediate level.
- I understand and agree that I am fully responsible for my well-being during my coaching sessions, and beyond, including my choices and decisions.
- I understand that coaching is not a substitute for counseling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment, and I will not use it in place of any form of therapy.
- I understand that all comments and ideas offered by my Coach are solely for the purpose of aiding me in achieving my defined goals. I have the ability to give my informed consent, and hereby give such consent to my coach to assist me in achieving such goals.
- I understand that to the extent our work together involves career or business, my Coach is not promising outcomes included but not limited to increased clientele, profitability and or business success.
- I understand that my Coach will protect my information as confidential unless I state otherwise in writing. If I report any abuse or neglect or threaten to harm myself or someone else, I understand that necessary actions will be taken and my confidentiality agreement will become limited in this capacity. Furthermore, if my Coach is ordered by a court to provide information or to testify, she will do so to the extent the law requires.
- I understand that the use of technology is not always secure and I accept the risks of confidentiality in the use of email, text, phone, Skype and other technology.
- I hereby release, waive, acquit and forever discharge my Coach, any agents, successors, assigns, personal representatives, executors, heirs and employees from every claim, suit action, demand or right to compensation for damages I may claim to have or that I may have arising out of acts or omissions by myself or by my Coach as a result of the advice given by my Coach or otherwise resulting from the coaching relationship contemplated by this agreement.
- I further declare and represent that no promise, inducement or agreement not expressed in this agreement has been made to me to agree to this agreement. This agreement shall bind my heirs, executors, personal representatives, successors, assigns, and agents.
Financials
Coaching
To ensure delivery of the best possible service, a limited number of one to one clients are taken on at any one time. Please ensure you able to commit to the terms before taking on a coaching retainer
All payments must be made by the required time as stated on the invoice.
If payments are delayed this may result in cancellation/postponing of up coming sessions until all due payments are made.
Booking payments are non-refundable - this secures your coaching space
There is a 14 day cooling off period from time of confirmation of booking after this monies paid (including booking payment) are non-refundable
Booking payment is equal too one months retainer payment and is non refundable
Coaching retainers are for a commitment of 3 months minimum
Your retainer will automatically role over month on month on the above terms
Coaching requires 48 hours to reschedule or cancel, missed appointments will not be refunded or carried over.
It is your responsibility to ensure the agreed sessions are scheduled during the coaching retainer. Refunds will not be given
If agreed between both parties, some sessions may be extended outside of the agreed term
Should you choose to extend our coaching agreement all terms will automatically roll forward
Ending Your Coaching Agreement
To ensure you have the best coaching experience Clare Louise takes on a limited number of one-to-one clients. You will be required to give one months notice.
Should you wish to end your agreed coaching early a 50% payment of the agreed monthly retainer fee will be billed.
Single Sessions
Accountability Calls, Breakthrough Sessions, Creative Connection Sessions
Once you have received your email confirmation an invoice will be sent for immediate payment.
All coaching sessions require 48 working hours to reschedule or cancel, missed appointments will not be refunded or carried over.
RETREATS - IMMERSIONS & WORKSHOPS
Booking payments are required to secure your place which is a minimum of 25% of the overall cost of the programme.
All Booking payments and Reservation Payments are non-refundable
WORKSHOPS 14 day cooling off period starts from time of confirmation of booking, after this period any monies paid additional to the booking fee/reservation fee are non-refundable
RETREATS & IMMERSIONS - There is no cooling off period
Places can not be sold on without prior consultation
You are agreeing to pay the full amount of the workshop/retreat
If full amount is not paid by deadline you are at risk of not being able to attend and no refunds will be given
Under no circumstances will you be allowed to attend if payments have not been made before date of workshop/retreat/experiences - NO REFUNDS WILL BE GIVEN
Should the retreat be cancelled due to reasons outside of our control you will be offered another date, credit note for the full amount or refund where applicable
Online Programme, Portals & Resources
After 14 days cooling off period which begins at time of booking all monies paid are non-refundable
All programmes are run with limited numbers - once you commit to the programme you are securing your space on the programme and therefore all payments are non refundable.
If paying in monthly installments and you chose to leave the programme early you are still obliged to pay to the full payment for the programme.
Where Life time access to any content is granted this is only given once FULL payment of original programme that was signed up for has been made - if payments are defaulted or paused all access will be removed
Due to the nature and structure of the programme your place can not be sold on to a third party
MASTERMINDS & LEADERSHIP PROGRAMMES
Non refundable booking payment of 33% required - this secrures your space on the programme and is non-refundable
After 14 days cooling off period which begins at time of booking all monies paid are non-refundable
You are in a 12 month programme and commit to paying for the full 12 month programme regardless of attendance
Due to the nature and structure of the programme your place can not be sold on to a third party
Behaviour
You should conduct yourself in a manner that is inline with the alliance as set out at the begining of your coaching, workshops, online programme and mastermind programme.
Negative and toxic behaviour will not be tolerated. You must not use abusive and destructive language or behaviour nor will you behave in a threatening or demeaning manner, nor will you molest or harrass any other mebers of the group, community, leaders, staff and helpers.
You may not bring drugs to any of the in-person spaces and should not turn up to any of our sessions intoxicated.
Breach of any of the above may result in removal from programmes, workshops and retreats without refund.
Privacy Policy
Last updated: 31st May, 2023
Clare Louise (“us”, “we”, or “our”) operates the http://www.clare-louise.com website (the “Service”).
This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.
We will not use or share your information with anyone except as described in this Privacy Policy.
We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at http://www.clare-louise.com
Information Collection And Use
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name (“Personal Information”).
Log Data
We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this type of information in order to increase our Service’s functionality. These third party service providers have their own privacy policies addressing how they use such information.
Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Behavioural Re-marketing
Clare Louise uses re-marketing services to advertise on third party web sites to you after you visited our Service. We, and our third party vendors, use cookies to inform, optimise and serve ads based on your past visits to our Service.
Google AdWords re-marketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/
Service Providers
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Communications
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
Compliance With Laws
We will disclose your Personal Information where required to do so by law or in accordance with an order of a court of competent jurisdiction, or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. As such we make no warranties as to the level of security afforded to your data, except that we will always act in accordance with the relevant UK and EU legislation.
International Transfer
Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the information, including Personal Information, to the United Kingdom and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
In the event that a dispute arises with regards to the international transfer of data, you agree that the courts of England and Wales shall have exclusive jurisdiction over the matter.
Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children’s Privacy
Our Service does not address anyone under the age of 13 (“Children”).
We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a children under age 13 without verification of parental consent, we take steps to remove that information from our servers.
Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
Jurisdiction
This Policy shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
Contact Us
If you have any questions about this Privacy Policy, please contact us.
Terms and Conditions (“Terms”)
Last updated: 2nd June 2016
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the http://www.clare-louise.com website (the “Service”) operated by Clare Louise (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Content
Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (“Content”). You are responsible for the Content that you post to the Service, including its legality, reliability, and appropriateness.
By posting Content to the Service, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights. You agree that this license includes the right for us to make your Content available to other users of the Service, who may also use your Content subject to these Terms.
You represent and warrant that: (i) the Content is yours (you own it) or you have the right to use it and grant us the rights and license as provided in these Terms, and (ii) the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.
Accounts
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account.
Intellectual Property
The Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of Victoria James Limited and its licensors. The Service is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Clare Louise.
When you upload content, you give to Clare Louise a worldwide, non-exclusive, royalty-free, transferable licence (with right to sub-licence) to use, reproduce, distribute, prepare derivative works of, display, and perform that Content in connection with the provision of the Service and otherwise in connection with the provision of the Service and Clare Louise business.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Clare Louise.
Clare Louise has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Clare Louise shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Termination
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Governing Law
These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using the service.
Privacy Policy and Cookie Policy
Please refer to our Privacy Policy and Cookies Policy (above). You agree that they constitute part of these terms. You must read our Privacy Policy and Cookies Policy before you use the Service.
Contact Us
If you have any questions about these Terms, please contact us.